Frequently Asked Questions
What email address I can send questions, timesheet, etc.?
Please email us at payroll@lkichoice.com
What number can I fax documents to?
844-6FISCAL or 844-634-7225
When do I need to have my timesheet in by?
Timesheets need to be in our Prairie du Chien office per the Payroll Schedule that is found on the Forms & Resources page under the Payroll Forms heading.
Can I enter my time online?
Times can be entered online on our Web Entry website. The Employee and the Employer/Member will need a separate email address to enter and approve shift worked online. Please contact us at 844-534-7225 for more information.
How do I get more timesheets?
For more timesheets, you can go to the Forms page under the Payroll Forms heading and find the Time Report (Timesheet) and print off copies or you can call our office at 844-534-7225 to have more timesheets mailed to you.
How do I get more hours to work for my member?
Discuss the hours needed with your Employer/Member and then your Employer/Member will need to speak with their MCOs Care Manager to see if the increase in hours can/will be approved.
How do I get a wage increase?
Discuss the wage increase with your Employer/Member and then your Employer/Member will need to have the increase approved by their MCOs Care Manager before it can be put into effect.
What do I do if I need to report a workers compensation claim?
Contact our FEA Workers Compensation Department at 844-534-7225 ext. 218
If I am related to the member what does that mean for me?
For information on this question, please contact our FEA Accountant at 844-534-7225 ext. 217
What taxes am I exempt from?
For information on this question, please contact our FEA Accountant at 844-534-7225 ext. 217
Can I file for unemployment?
For information on this question, please contact our FEA Accountant at 844-534-7225 ext. 278
What if the Employer/Member and Employee live in the same house?
If you live with your Employer/Member you are exempt from receiving overtime per the state's Home Care rule and exempt from using EVV.
If I work for more than 1 member/employer is that considered two jobs?
Yes, each member/employer is considered 1 job as each member is the employer of record (like a business) of their employee(s).
How often can I fill out or change my W4 and WT4?
As often as you like. We will need a new document filled out and signed/dated each time you want to change your W4 or Wt4. Please talk to your tax preparer on any questions you have on your W4 and Wt4 as we are educated to give out any advice.
If my address changes, do I need to update LKiChoice?
Yes, we will need an Information Change form filled out and returned with signature/date or a piece of paper with your old and new address, your signature and date.
What is EVV?
Electronic Visit Verification. EVV is a Federally mandated system for a check in/out when working for a member that has one of 4 codes and the employee is not a live-in. The codes are S5125, S5126, T1019, and T1020.
Who is my Employer?
Your Employer of record is the person/Member you are caring for.
What is a work week?
A workweek is the same as a calendar week. The workweek runs Sunday to Saturday.
Why didn’t I get paid?
You may have not been paid due to a few different reasons:
*Your timesheet was not received in the Prairie du Chien office
* Your timesheets was not received on time per the Payroll Schedule and was late therefore your timesheet will be processed on the next payroll
* Your Member or yourself have been terminated from SDS in our system
* Your Member was on hold for a specific reason such as a hospital stay, nursing home stay, vacation, etc…
Please contact your Payroll Specialist to receive more information on why you were not paid.
How do I get a wage verification completed?
• Fax form to 844-634-7225
• Email the form to payroll@lkichoice.com
• For more information on this question, please contact our FEA Wage Verification Department at 844-534-7225 ext. 278
Do I receive health insurance?
LKiChoice is a Fiscal Agent that only processes the payroll for the Employee(s) hired by the Employer of record. Fiscal Agents do not hire employees, set schedules, wages, provide insurance, or are the employer of record.
What number can I contact my funding source at?
Adams County CLTS – 608-339-4505 or https://www.co.adams.wi.us/departments/health-human-services/coordinated-services/childrens-long-term-supportchildrens-community-options-program
Bayfield County CLTS – 715-373-6100 or https://www.bayfieldcounty.wi.gov/1024/Childrens-Long-Term-Support-CLTS
Calumet County CLTS – 920-849-2361 or https://www.co.calumet.wi.us/305/Childrens-Long-Term-Waiver
Dane County CLTS – 608-242-6226 or https://www.danecountyhumanservices.org/Disability-and-Aging/Children's-Disability-Services/Children's-Long-Term-Support
Fond du Lac County CLTS – 920-929-3919 or https://www.fdlco.wi.gov/departments/departments-n-z/social-services/children-s-long-term-support-services
Inclusa – 877-622-6700 or https://www.inclusa.org/about/contact-us/
Independent Care – 800-947-3529 or https://www.icarehealthplan.org/ContactUs.htm
Iron County CLTS – 715-561-3636 or https://ironcountyhumanservices.org/children's-long-term-support
La Crosse County CLTS – 608-784-4357 or https://www.lacrossecounty.org/humanservices/
Lakeland Care – 877-227-3335 or https://www.lakelandcareinc.com/family-care/about/locations/
Lutheran Social Services – 800-947-3529 or https://www.lsswis.org/our-story/locations/
Marinette County CLTS – 715-732-7700 or https://www.marinettecounty.com/departments/health-and-human-services/childrens-long-term-services/
Menominee Indian Tribe of WI – 877-209-5866 or https://menominee-nsn.gov/EmailUs.aspx
My Choice WI – 800-963-0035 or https://mychoicewi.org/family-care/self-directed-supports/
Outagamie County CLTS – 920-832-5178 or https://www.outagamie.org/home/showpublisheddocument/52153/636764899861570000
Unified/Grant County CLTS – 608-723-6357 or https://unified.co.grant.wi.gov/
Winnebago County CLTS – 877-886-2372 or https://www.co.winnebago.wi.us/human-services/divisions/long-term-support/family-support-team
Winnebago ADRC – 877-886-2372 or https://www.co.winnebago.wi.us/human-services/divisions/long-term-support/adult-protective-services-aps
When will I receive my W2?
W2's for the tax year will be mailed out by 1/31 per the requirement of the Internal Revenue Service. If you believe your mailing address is incorrect, please contact our office for a change of address form.
What does reciprocity mean?
Please use this link for a full answer: https://www.revenue.wi.gov/DOR%20Publications/pb121.pdf
What is the difference between FEA and Co-Employment?
Please see page 35 in the SDS Best Practice Manual - Please refer to this manual: https://www.dhs.wisconsin.gov/publications/p0/p00593.pdf
What is the MCO process?
Please see page 9 of the SDS Best Practice Manual. https://www.dhs.wisconsin.gov/publications/p0/p00593.pdf
Can the Funding Source or FEA complete a CNA renewal?
Certified Nursing Assistants (CNA) need a certain number of supervised hours in order
to fulfill requirements for re-certification. The person providing the supervision signs off
on the Nurse Aide Registry Renewal form.
Unfortunately, SDS employment does not meet the qualifications for this renewal for 2
reasons:
1. The Funding Source or the FEA for the member is not a direct health care employer under the Wisconsin Nurse Aide Program. The Funding Source provides authorizations, referrals, and funding for services but does not provide direct patient care. The FEA provides payroll services only and does not provide direct patient care. Examples of a direct health care employer
would be nursing homes, hospitals, Personal Care and home health care agencies.
2. The Funding Source has Registered Nurses (RN) on staff but they do NOT provide direct
supervision of the SDS employees. They provide assessments, education, and
service coordination, and they monitor the care that members are receiving; this is
not the same as providing direct supervision.
The Funding Source recognizes the value of CNA training and certification. In order to maintain
certification, it is recommended that the individual maintain at least minimal employment
with a direct health care employer (see #1) so they can meet the supervision requirements
for renewal.